It may take between 3-5 business days to receive your order. Orders received after 12PM PST will be processed the next day. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping).
If you have not received a shipping confirmation/tracking number via email within 2-3 business days of ordering, there could be a problem. Please contact us immediately at email@example.com to be sure we received your order.
Please contact our customer service team at firstname.lastname@example.org. It's best to reach out as soon as possible if you want to cancel orders. Once the order ships, we can’t recall or cancel orders. We can only cancel orders that have not yet been processed.
All orders are shipped Monday through Friday. Orders placed after 12 pm PST will be processed the next business day. All orders must be authorized and verified before being shipped and are processed within 1-2 business days.
Standard shipping time for domestic orders is 3-5 business days, once the item has been shipped. Once you have the tracking number please allow time for it to enter the carrier’s system and update.
We use a third party shipping company to ensure our customers get their packages fast. We ship and process five days a week, and are always working hard to make sure that you receive your order as quickly as possible.
Most orders placed Monday-Friday are processed and shipped within one day. Orders over the weekend will be process on Monday. If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when you placed your order.
We are not responsible for, nor can we provide information on delays based on USPS and other shipping carriers' delivery procedures. For US orders, please allow 5-7 business days for your order to be processed and delivered. For international orders, please allow 7-10 business days for processing and delivery.
We do not guarantee specific delivery times. The shipping times listed above are estimated. You may track your order at anytime using the USPS Tracking number we send to you once your order has been processed and shipped.
We recommend checking with your neighbors or front office to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). Your local USPS shipping manger should be able to tell you exactly where your package was last seen or delivered. Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly and we are not responsible for lost or stolen packages.
If the product has arrived as damaged or defective, we will exchange with no questions asked. You must notify us within 2 days of receipt of shipment.We do require a photo or video as evidence prior to issuing a replacement or refund.
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Undercut.
In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
For your safety and protection, regional health laws and hygienic concerns render us unable to accept returns on any product once it is evident the item has been opened, used or worn.
We genuinely regret the strictness of this policy, but require it to ensure the safety and hygienic integrity of the products we sell for all our customers. We know you wouldn't want us to send you a used hair product.
We inspect all our packages before they are sent out but If you believe the product is faulty please contact us at email@example.com and we will replace your item.
If the product is marked as delivered by the shipping carrier, we will not issue a refund. Please request a claim with your post office for further assistance. Refer to "Shipment Lost or Stolen" Policy for instructions on how to file your claim.
If your product has not been marked as delivered and delivery has exceeded normal processing time, we will send you a replacement product.
If the product has arrived as damaged or defective, we will exchange with no questions asked. We do require a photo or video as evidence prior to issuing a replacement.
All orders are documented prior to shipping to avoid any fraudulent claims.
Refunds on returned orders will incur a 20% re-stock fee. Shipping costs are not refundable.
We offer exchanges on unused and unopened products. We are happy to exchange your product within 7 days of the date you received your products. You will have to pay the return shipping fees to get the product back to us. Please email firstname.lastname@example.org to arrange your return. We recommend using a delivery method that has tracking.
Undercut Products does not issue nor grant refunds on subscription packages. You have 29 days from your date of subscribing to cancel your subscription. If you fail to cancel before your recurring billing date, we will not refund you the amount for your subscription package. You can cancel by logging into your account that we provide you when you initially become a member.
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