If the product is marked as delivered by the shipping carrier, we will not issue a refund. Please request a claim with your post office for further assistance. Refer to "Shipment Lost or Stolen" Policy for instructions on how to file your claim.
If your product has not been marked as delivered and delivery has exceeded normal processing time, we will send you a replacement product.
If the product has arrived as damaged or defective, we will exchange with no questions asked. We do require a photo or video as evidence prior to issuing a replacement.
All orders are documented prior to shipping to avoid any fraudulent claims.
Refunds on returned orders will incur a 20% re-stock fee. Shipping costs are not refundable.